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Any camcorder videotape format including VHS, VHS-C, S-VHS, 8mm, Hi-8, Digital 8, MiniDV and Betamax.
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Yes, but additional charges apply, please call customer service at 1-800-447-4469
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Customers forget to provide a title for their DVD packaging. The DVD/Video Lab is designed to support one title (2lines 20 characters per line). This title appears on the spine of the DVD case and on the upper left corner of the DVD case.
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Will the customer's original videotape, movies, or slides be returned?
Yes, the media and containers will be returned with the completed order. Note: that movie film will be returned spliced onto larger reels.
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What should the customer do if their shipping label does not print?
Please call customer service at 800-447-4469 |
What extra charges should be expected?
There are no extra charges for normal service. There are no hidden charges for splicing, cleaning or background music. There may be a repair charge for broken or damaged videotrapes. Also there is a charge for slides received in glass slide mounts. No charges will be added to the order without customer's consent. |
Can a mix of movie film, slides or videotape be included in the same order?
Yes, however each format will be transferred together on seperate DVDs. With the free ArcSoft editing program we include with your order, you will be able to edit your finished DVD into whatever sequence you would like. |
What does it mean; two different music types are included with DVD transfers?
We have designed a system that provides two both Easy Listening or Classical. A selector button at the start of your DVD transfer allows you to select your preferrence. |
Will the customer's new DVD transfer play on both a DVD player and a computer?
Yes, you can play your DVD transferon most newer DVD players and any computer that has a DVD drive. Occasionally some compatibility problems will arise as with all technical devices. Should you exprience any problems, please call our customer service at 1-800-447-4469.
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Consumer Policy
The DVD/Video Lab service is available for home videos, movies and slides made by the customer. If the customer does not own the copyright, it is illegal to make copies and the orders will be returned undone. If you do not own the copyright for materials submitted and the original owner is willing to release the right to copy, a copy release form is available from customer service. Illegal material will not be converted. |
Quality Policy
The DVD/Transfer Lab service is a transfer service. Videotape, movies or slides will not be enhanced. The quality of your transfer cannot be better than the original material submitted. If a customer is not satisfied with the order, the DVD/Video Transfer Lab will attempt to re-doit and attain a quality level as close as possible to the original source quality. However, as with other software products, DVD transfer orders are non-refundable. |